Quick Lane Tyre & Autocentre.

‘‘Keeping communities mobile by providing a smarter vehicle maintenance and repair experience with peace of mind.’’

Working as part of the managed services for a Ford Brand, Quick Lane Tyre & Autocentre, we worked with a larger team to align Customer Touchpoints with an integrated operating system.

The aim was a seamless digital journey which addressed customer paint points, validated through extensive research.

Developing a robust and comprehensive organisational learning programme to implement, embed and sustain the radical thinking to Customer Service involved a blend of traditional and digital methodology.

Success was measured in the outstanding Trust Pilot scores delivered consistently across the Network.